Technical support services

Agile, perceptive and imaginative, API has invaluable experience and a unique understanding of consumers, their respective markets, and their individual requirements. We are continuously improving the level of service we provide our customers, optimising uptime, cutting costs, reducing waste, and always working to enhance our delivered end results. From idea generation through to production of finished high quality packaging, API work in genuine partnership with all key stakeholders, ensuring each stage is project managed effectively. Not only can the team provide creative inspiration, but also our application support team and worldwide distribution network are ideally placed to assist with the rollout of common packaging standards across an international supply base. Throughout production, our factories analyse the quality of the laminates and foils to guarantee their quality and ensure all safety standards are adhered to. We are constantly innovating to find the best materials to meet all the needs of our many key stakeholders. From high glossy or shiny finishes for the Brand owner, to ensuring that the materials work as well as possible on the print lines. Due to our ability to produce small quantities in varying different sizes, we can run in house trials to ensure that materials will work for both the Brand and the Printers. We provide technical support throughout each project, with customer training to ensure the best use of materials and both onsite trouble shooting and hotline support, ensuring your production is fully optimised. Contact us with details of your specific requirements and application environments and we will identify the best solution for your needs.